Return Eligibility
To be eligible for a return, items must be in their original condition, unused, and in the original packaging. You must initiate the return process within 30 days of receiving your order. Items that are damaged, altered, or show signs of use will not be accepted for return. If you are unsure about the eligibility of your item, please contact us for clarification.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, include your order number, a description of the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for a response to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for any loss or damage during the return shipping process.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process and place a new order for the desired item. This ensures that you receive the correct item without delay. Be sure to follow the return eligibility criteria to avoid any issues with your refund.
Non-Returnable Items
Certain items are non-returnable, including but not limited to opened software, digital downloads, and items marked as final sale. If you have questions about whether an item is returnable, please reach out to us before making your purchase. We want to ensure you are fully informed about our return policy before you buy.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact us via email at [email protected]. We are here to assist you and ensure that your experience with graphiclensco.com is satisfactory. Your feedback is important to us, and we strive to address any issues promptly and effectively.